International shipping

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Delivery & Return Policy

DELIVERY

Yes! You heard right, LASHDOSE ships worldwide.

Process time

Our dedicated team aims to dispatch your order within 24 hours (Monday to Friday, excluding public holidays). Delivery duration varies according to your location. Orders placed before 1 pm Monday to Friday will be shipped on the same day. Orders placed after this cut-off time will be dispatched on the next working day. 

Estimated delivery times from the time of dispatch:

*Please note that delivery times are approximate, and there may be delays with the shipping company, particularly during peak periods such as public holidays, when deliveries may extend slightly beyond the usual timeframe. We sincerely apologize if this inconveniences you. We kindly ask for your understanding as these circumstances are beyond our control, and we strive to provide the best service possible.
GOOD TO KNOW
If your destination is outside the CANADA you might have to pay custom & import charges once the package has reached your country. This is nothing LASHDOSE can control and it has to be paid by you as customer.  
Deliveries will be made to the shipping address provided by you at checkout and it is your sole responsibility to ensure that the address provided is complete and accurate. Customers has full responsibility to keep track of their orders at all times with the tracking number provided. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect or invalid addresses In the event that a product is lost in transit back to us, we will help as much as we reasonably and necessary can to trace the package. To arrange redelivery you will have to cover for all return and postage fees. If requesting refund for a return due to invalid address, failed attempted deliveries or uncollected orders then the charge will be deducted from the refund.

RETURNS

Ensuring your satisfaction is our primary concern. Should you find the need to return your order, you may do so within 14 days of receiving it. To maintain health and hygiene standards, please ensure that the product(s) remain unused, in sealed packaging, and in resalable condition. Kindly note, the cost of return shipping will be your responsibility as the customer.

How to initiate a return:

  1. Reach out to us first, providing your order number and the reason for the return.
  2. You will promptly receive detailed return instructions.
  3. Ship the order back to us (please retain the postage receipt).
  4. Upon receipt, your return will be processed within 3 working days.
  5. Exciting news! Your refund will be credited back to the original payment method, whether it's your card or PayPal account.

Should you wish to return the product due to not being satisfied with the product or the results, please don't hesitate to contact us regarding our 100% money-back guarantee.